Sundial Inn, a boutique motel located in the beach city of Virginia Beach, faced significant challenges with its outdated IT infrastructure.
With a staff of 11, the hotel's reliance on older hardware and on-premise property management software was causing constant operational slowdowns, and reducing the effectiveness of marketing activities.
On top of that, their networks were being used by staff and guests alike, leaving their systems vulnerable to threats.
The worst part? The staff had no way to get help whenever they ran into any technical issues.
Sundial Inn was dealing with quite a few challenges at the same time:
The owners and staff knew they needed change, so they reached out to our expert team.
“I can't tell you how relieved I am to have the Ronak, Nimit, and the rest of the Satelight team take over IT at our property. Every day, I was concerned over whether our systems would go down or data would be lost, especially with the setup we had before we started working with Satelight. We even had so many scam and spam emails go to our employees and cause us so many headaches. Now, I finally have peace of mind back, knowing that their team is actively keeping an eye on all of our machines and data."
There were a handful of key things we knew would have an outsized impact on the motel. So, we executed on a plan to get Sundial Inn's IT infrastructure up and running as quickly as possible. So over the next few weeks, we:
network uptime since taking over IT management
reduction in wifi-related negative reviews
hours per month in employee time saved
more affordable than comparable internal IT staff
The IT enhancements we delivered led to significant improvements, helping Sundial Inn keep their business data secure, their IT infrastructure streamlined, and their staff fully supported.
Reduced Operational Costs:
The efficiency of the new cloud-based systems allowed the reduction of front desk staff from six to four.
Increased Data Security and Uptime:
Enhanced security protocols and dependable IT infrastructure minimized downtime and secured sensitive data.
Boosted Employee Productivity:
The streamlined operations and reliable IT support reduced technical disruptions significantly.
Improved Guest Experience:
The introduction of separate networks enhanced the overall guest experience, reflected in better online reviews.
The partnership between Sundial Inn and Satelight showcases the transformative impact of advanced IT solutions on operational efficiency and customer satisfaction in the hospitality industry. Sundial Inn now enjoys enhanced operational capabilities, reduced costs, and improved security, positioning it as a forward-thinking organization ready to meet the demands of modern tourism.
Regardless of the industry, having a reliable and growth-oriented IT partner is critical in today's tech-driven world. At Satelight, our goal is to make sure all businesses, like Sundial Inn, have access to the right technology and support they need to grow.
